SM E-Plus?? Baka E-Palpak.

By Tin Gallemaso - 7:27:00 PM

This is my review on the newly-launched SM E-Plus card that can be used in SM Cinemas, SM Foodcourts etc. loljk. This is just a rant. 

IT PAYS TO BE INFORMED.


Be sure din 'yung kinuhanan mo ng information e knowledgeable.
 I-video raw po ang buong conversation. Picture-an 'yung tao at alamin ang buong pangalan ng pinagtanungan niyo para raw po pag nag-reklamo kayo e may basis at evidence kayong ipapakita sa kanila. Our bad dahil hindi namin naisip 'yun agad. Oh well. Pero ikaw po, baka kailanganin mo in the future 'to. 

Reminder: Have your camera ready when you're going to ask someone!! Ikaw rin, weird pag nasa una ang pagsisisi. Hahaha. 


Gusto mo ng heartbreaking story? Read on. 


Isa ata sa mga pinakamalungkot na text na natanggap namin ay 'yung kanina mula sa supervisor ng E-Plus booth sa SM Mall of Asia na ang sabi ay, "Refund Not Allowed." Okay, ang katumbas ng text na 'yan ay apat na P 3,525.00 na biglang nawala... buti sana kung kami ang may kasalanan. tsk tsk tsk.

'Yung day ng Super Junior concert ay may nagtext sa'min ng umaga na meron pala kaming "surprise" tickets. Ito na nga 'yung upuan namin na andito sa post na 'to: SS5 Manila.


Kami naman syempre dahil AYAW NAMIN MASAYANG 'yung perang pinambili ng tickets na meron kami, willing kaming ibenta. Pero may nagsabi sa'min na friend na baka pwedeng ipa-convert to points or load 'yung pera na andun pero hindi siya sure kaya magtanong na lang daw muna. Kaya nagpunta kami ng maaga sa MOA para siguraduhin kung anong pwedeng gawin dun sa tickets na hawak namin.
KEYWORDS: CONVERT AT BAKA. 

BAKIT CONVERT??? KASI ALAM PO NAMIN NA TICKET NG SUJU ANG BINILI NAMIN KAYA NGA NAGTANONG-TANONG KAMI SA STAFF NG E-PLUS KUNG PWEDENG IPA-REFUND O PWEDENG IPA-CONVERT SA LOAD NA LANG 'YUNG LAMAN. 

At that point, we had three options. First, ask for a refund. Second, ask if conversion of concert tickets to e-load is possible. And third, sell the tickets. 

If we sell the tickets, we're gonna lose around P 500.00 each so asking the possibility of load conversion was the "best" thing to do. But then if the latter's not possible, we have no choice but to sell the tickets at a discounted price. 


Here enters our most recent heartbreak story:



Sabi nung isang staff sa booth na pinagkuhanan namin ng bago naming concert ticket:
Wag na lang daw kasi pwede naman gamitin sa ibang establishments like SM Parking, SM Bowling at SM Cinemas 'yung laman nun.

Sabi nung isang babae dun sa booth ng E-Plus sa may CORAL WAY (hindi kami agad naniniwala kaya nagtanong ulit kami sa ibang booth),
"Okay lang po, Mam kasi HINDI NAMAN PO SPECIFIC LANG ANG LAMAN SA CONCERT EH. NAKA-LOAD LANG PO DYAN ANG PERA" Sabay abot nung form kung saan nakalagay 'yung partner establishments na pwedeng gamitan nung E-PLUS.

Wala kaming masyadong alam tungkol sa E-Plus kasi bago pa 'yan at dahil sila ang staff at dalawa naman silang nagsabi, WE ASSUMED THAT WHAT THEY SAID WAS RIGHT.  UMASA KAMI NA ANDUN 'YUNG LOAD AND PWEDENG GAMITIN IN ALL THEIR AFFILIATED MERCHANTS. 

So okay, no need to sell because according to the staff of E-PLUS, the money we used to buy our SUJU tickets is still loaded in the card. Because of their responses, we thought that we had no more problems regarding our "unused" SUJU tix. 


Fast forward to Saturday (Thursday night ang concert), we went to MOA para gamitin na sana ang E-PLUS card na akala namin may laman pa. We looked for a booth near the cinemas only to find another surprise that was waiting for us. Yup, ayaw kami iwanan ng surprises but this is a sad one though.
Kumuha pa nga ko ng picture nung booth nila agad pagdating namin dun nung Saturday kasi balak ko sanang ilagay dito 'yung tungkol sa convenience  at ibang advantages ng E-Plus. HAHAHAHA. Seryoso talaga ko ah. Okay na sana eh! Oh wait, nilagay ko naman ngayon. Kaso EWAN but I'm not closing doors for redemption... :\
What was in store for us?
 Pooof! Your money's now gone.

Sabi daw naka-record dun na hindi namin na-tap 'yung E-PLUS card at kinuha pa nga 'yung ticket mismo ng SUJU tapos kanina... REFUND.NOT.ALLOWED. 

Kasi tapos na ang concert daw, uhm, kasi diba hours BEFORE nung concert nag-consult kami sa E-PLUS Booth kung anong pwedeng gawin. 


#1. Buti sana kung hindi kami nagtanong at nag-sure nung day nung SUJU concert eh, but we did! We asked around kung anong gagawin namin sa tickets na hindi magagamit.


DAHIL

#2. MAY BUMIBILI NUNG TICKETS NAMIN NG P 2,750 - P 3,000 EACH. 

'Yung pera namin, dahil lang sa mga careless na sagot, nawala 'yan lahat. Instead na sana nabenta na lang namin ng lower price, nawala 'yan lahat.

Alam mo 'yung open kang ibenta pero dahil sinabi ng akala mong mas may alam na hindi kailangan, tinanggal mo 'yung option para malaman lang na mas napahamak ka pa kasi nawala lahat sa'yo?

Tas kami may kasalanan ngayon?

Does this even make sense? 

Siguro kung meron man kaming kasalanan e 'yun ang naniwala kami sa akala naming mas may alam tungkol sa E-PLUS.  

Sino bang may gustong masayangan ng pera?? Wala naman, di ba?

We were responsible enough to ask their staff kung anong dapat namin gawin dun sa tickets, we were responsible enough to ask not just one but two e-plus booth. And if there's one thing that we hoped for, it's them to be responsible for their MISINFORMED/ UNINFORMED STAFFS.

 MORE THAN ANYONE diba sila dapat ang may alam dahil produkto nila 'yun??? Wow, we really feel so wronged here. 

I mean, ako nga na hobby lang ang mag-blog at hindi employed ng kung sino man na sinusulat ko eh hindi basta sumasagot sa mga nagtatanong sa'kin lalo kung hindi ako sigurado. Aware ako na merong consequence 'yun kung sasagutin ko 'yung question pero mali naman pala ko kaya sinasabi kong "Sorry, hindi po ako sure." 
Sobrang lesson learned ako dito.

 Pano pala kung employee at ganyang halaga ang involved? Diba dapat mas maging careful? Diba kasama na ng pag work dyan ang obligation mong aralin o maging informed tungkol sa product niyo? OBLIGATION niyo 'yun eh. 


Huhuhu.

Paki-explain please kung bakit kami sinagot na HINDI PO SPECIFIC SA CONCERT LANG 'YUNG LOAD.


Pwede sana namin mabenta 'yung tickets ng P 12,000 nung araw na 'yun kung sinagot lang kami ng tama, kung sinabi lang na, "Mam, hindi po pwede eh." o "Mam, hindi po kami sigurado eh." 
'Yan lang oh, nabenta sana namin! 


Paki-explain please kung paano namin matatanggap na nawala na lang ng ganun 'yung lagpas P 14,000.00 namin.

Ang hirap kasing tanggapin especially since we asked them first and most especially since we could have just sold our tickets for a lower price that day. Common sense. Kahit mababa sa P 3,500 e ibebenta namin 'yun kesa 'yung ganitong wala naman kaming napala kundi sakit ng ulo at puso. -_-


As a consumer, wag talaga basta maniniwala. HAHAHAHA. May mga pinagtatanungan diyan na basta lang may masagot. Tsk tsk tsk. And worse, kahit clear na kung sino may pagkukulang, they're not doing anything regarding our case. Based on the text message that Ms. Renalyn (supervisor) sent us, someone from SM's customer care is going to call but until now, no one has called. I also tried sending them a tweet but to no avail. Naga-update sila ng twitter account pero 'yung tweets namin, hindi pinapansin. 'Yung totoo SM??

Haaaaaaaaaaaaaay, at this point ano pa nga bang magagawa kundi maglabas ng sama ng loob. Nakakainis talaga. Mukhang goodbye anything E-PLUS muna ko, medyo nakaka-trauma 'to kahit hindi naman kasalanan nung mismong card. Okay pa naman ako noong una sa thought na TAP RELOAD TAP RELOAD LANG at ang dami pa sanang perks. Oh wells, what can I do when my first experience was as unpleasant as this. HAHAHA. 


 Ikaw, kung ginawa sa'yo 'to, anong mararamdaman mo?



INGAT INGAT PO BAKA MA "NO REFUND" DIN KAYO. 
WAG MASYADONG MASAYA HA. 

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10 comments

  1. speak of lack of product knowledge.. sana hindi sila basta-basta nagbibigay ng assurance kung sila mismo hindi naman sure. at worse, di pa sila nagpasabi bago nila kinuha yung load sa card. pano kung ginamit yun nung tao to buy something only to find out na wala na syang laman then wala syang enough money to pay. can you imagine the hassle, not to mention the embarrassment na madadala nila dun sa tao?

    ReplyDelete
  2. IKR. Product knowledge talaga ang wala sila. Hindi naman namin alam kung anong meron dyan sa E-Plus kaya nga kami nagtanong sa kanila at naniwala naman kami. Huhuhu. At yes, buti na lang bago namin sinubukan gamitin e pina-check muna namin kung anong laman nung card. Grabe kung hindi nakakahiya lang talaga. Hay, 4 na 3.5k ang binayad para sa lesson na hindi naman ata dapat kami ang matuto.

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  3. And I believe hindi pa sila nago-own up sa ginawa nila? Hay nako talaga!

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  4. Thank you for sharing thia novel. Hehe. This was a long read.

    E-plus is still a new product so there's really a lack of awareness/knowledge on the consumer's side and it's the management's responsibility to suffice for that. It's not your fault for not knowing these things sooner. I do hope that SM or E-PLUS get to read this and take action to prevent similar instances from happening in the future. Good luck. :)

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  5. A long but worth it read. Hope you dont take that negatively. :))

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  6. Ata?? haha. Hindi kasi namin maturo 'yung mga staff na nagsabi sa'min ng ganyan. Malay ba talaga namin kakailanganin 'yung picture/mukha at pangalan nila. Tsk tsk

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  7. Hahaha. Sorry, Katherine. I was carried away when I was writing this so I didn't notice the length. It really is a lengthy post, isn't it? But thanks for reading nonetheless! I don't know how you got to this post but super thanks especially for commenting!!! haha! :))

    Yup, we don't know what would happen next but I do hope they take the proper action for this case. This is a promising product but if they'd just let their staff remain "misinformed," bigger problems might occur. Who knows. :)

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  8. as one of those 4 e-plus card holders which purchased the SJ tix , I, too is very much disappointed and frustrated about the way the SM Management handled our complaints. Those tickets were purchased in good faith with our hard-earned money. No matter how big or small the amount is, the fact that one of your employees erred with giving us wrong information and shows incompetence in handling customer inquiries, should be enough basis to give us the refund which we so rightly deserve. The only thing that begs to be answered here is when do we get our money back and who is going to own up to their mistake? I really hope something must be done soon or you won't see the last of this fiasco.

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  9. Sana SM/EPlus will take full responsiblity of this, and by that I mean they should refund the money. If we were not misinformed by their staffs, this incident would not even happen. They should have been more mindful of the consequences of the wrong informations that they relay to consumers.

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